Wholesale Terms & Conditions
1. Minimum Order Quantity (MOQ)
Fine Jewelry: There is no minimum unit requirement per order.
2. Reorder Policy & Availability
Fine Jewelry: Wholesale partners may place reorders at any time based on inventory availability.
Pre-Owned Luxury Watches: All pre-owned watches are unique, one-of-a-kind pieces sold on a first-come, first-served basis. Reorders are not available for watch items once sold.
3. Lead Time & Shipping
Standard orders ship within 3–5 business days following payment confirmation.
Shipping costs and carrier options will be calculated and billed at checkout or added to your wholesale invoice.
4. Payment Terms
New Accounts: Full prepayment is required for all initial orders before processing and shipment.
Accepted payment methods include credit card, electronic bank transfer (ACH/Wire), or approved B2B Shopify Payments.
5. Returns & Exchanges
Sales Final: All B2B and wholesale orders are final sale. We do not accept returns or offer refunds for non-defective merchandise.
Exchanges / Damaged Goods: If an item arrives damaged or defective, you must notify us within 3 days of delivery. Eligible claims will be resolved via store credit or item exchange only.
Questions or Application Inquiries?
To open a wholesale account or request custom order details, please contact our wholesale team at partners@serenitygallerie.com.